Introduction

Welcome to TripCaliber. Your privacy is important to us. This Privacy Policy explains how the TripCaliber mobile application (“App”) collects, uses, stores, and protects your information when you use our services.

By downloading, installing, or using the TripCaliber App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the App, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number

Booking Information

• Passenger details
• Travel preferences
• Booking history

Payment Information

Payments are securely processed through trusted third-party payment gateways.

TripCaliber does not store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

Device Information

To improve app performance and security, we may collect:

• Device Model
• Android/iOS Version
• App Version
• Crash Logs

2. Permissions Used

The TripCaliber App may request the following permissions depending on the features you use:

• Internet Access
• Network State
• Notification Permission
• Camera (if required)
• Storage/Photos (for uploading documents or profile images)

Permissions are requested only when necessary and can be managed through your device settings.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process ticket bookings
• Provide customer support
• Send booking confirmations
• Improve app functionality
• Detect fraud and maintain security
• Comply with legal obligations
• Notify users about important service updates

4. Third-Party Services

We may use trusted third-party services including:

• Payment Gateways
• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Messaging (Push Notifications)
• Google Sign-In (if used)

These providers process information only for providing their respective services.

5. Data Security

We implement appropriate technical and organizational security measures including:

• Encrypted communication (HTTPS)
• Secure servers
• Restricted access to user data
• Regular security monitoring

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain booking records
• Comply with applicable laws
• Resolve disputes
• Enforce legal agreements

7. Account Deletion

TripCaliber allows users to permanently delete their account and associated personal data directly from the mobile application.

How to Delete Your Account

Your account deletion request will be processed immediately.

What Data Will Be Deleted

When you delete your account, the following information will be permanently removed:

• Profile Information
• Name
• Email Address
• Mobile Number
• Saved Preferences
• Account Credentials
• Personal Information associated with your account

What Data May Be Retained

Some information may be retained for a limited period where required by law or for legitimate business purposes, including:

• Booking records
• Transaction history
• Payment references (excluding card details)
• Fraud prevention records
• Legal compliance records

We never store your credit card, debit card, CVV, UPI PIN, or banking passwords.

Need Assistance With Account Deletion?

If you are unable to delete your account from the app, please contact us at:

8. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account
• Request deletion of your personal data
• Withdraw consent where applicable

To exercise these rights, contact us at ticket@tripcaliber.com .

9. Children's Privacy

The TripCaliber App is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page along with the revised Effective Date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us.